Sophia
Account Representative
VoIP Features
99.99% Uptime with SLA
Guaranteed uptime with a service level agreement
Analog Phones
Use your existing phone with ThreePBX by attaching an analog converter
Bulk Number Porting
Conveniently port a large amount of phone numbers at once.
Call Forwarding
Forward calls to other phone numbers on any device.
Call Logs
View call history of all incoming and outgoing calls
Call Screening
Listen to announcement for incoming calls that gives you key caller details
Callback Auto System
Allow the system to prompt the user for a callback option
Click to Call
From any website, simply click on the phone number and have it dial out from your phone system
Dial by Name Directory
Give callers the ability to find staff members via first or last name
Do Not Disturb (DND)
Busy? The DND feature sends all callers directly to your voicemail
Facetime Calling
Peer to Peer
Greetings
Personalize your phones with custom messages, music and voice greetings
Hot Desking
Allows multiple users to sign in/out using different extensions on one physical phone
Intercom & Paging
Broadcast a message to a group of users by phone or speaker system
Line Failover
Don’t miss an important call! Use Line Failover to have your call reach you with any device.
Management Portal
Admin Portal can be used to monitor, change call settings, adjust hold music and more
Quality of Service (QoS) Reports
Proactively track the quality of each call using a color code and number scale from 1-5.
Ring Groups
Set-up calls to ring simultaneously, linear or longest idle using different ring scheduling.
Unlimited Phone Calls
Unlimited calling/phone calls in the US, Canada and PR.
Vanity Numbers
Get your own personalized phone number
Account Manager
Manager will be assigned to smooth line the onboarding experience
Audio Monitoring (Join, Whisper & Listen)
Utilizing ‘Join Call’/’Whisper’/’Listen Only’, Call Center Supervisors are able to monitor and manage agents.
Business Picture & Document Texting (MMS)
Business MMS , use it for person to person text messaging and group chats sending images and documents.
Call Blast
Use call blast to schedule a pre-recorded message across a large list of customers
Call Park with Ringback
Using Call Park with Ringback you can put the customer on hold. If the customer is on hold for an extended period, the call will bounce back to the original representative.
Call Transfer
Transfer calls to another number or extension at any time
Caller ID
See who is calling before answering the call & then decide how to route the call.
Conferencing Bridge
Use your conference bridge to manage internal and external conference calls.
Digital Faxing (Outbound)
Outbound faxing can be managed using your existing fax hardware, by our portal, or using fax to email.
E911 Dialing
Feel safe with 911 coverage with all IP phones provided by ThreePBX system
Find Me/Follow Me
“Find me” & “Follow me” are features that help find or follow you in the event you are away from desk.
HD Voice
High-Definition Voice audio that makes every call more enjoyable
In-Call Features
“Find me” & “Follow me” are features that help find or follow you in the event you are away from desk.
Intuitive Web Portal
Using your keypad, you can transfer, record, block or put a call on hold
Local Numbers
Find a number close to your office. ThreePBX will get you a phone number anywhere in the U.S.
Modes for Business
After Hours
Assign your business hours by department or staff member
Queues
Put callers “on hold” until they can connect to an available staff member.
Script Writing & Call Recording
Our team of talented professionals will help create custom quality prompts, greetings, hold messages and more.
Unlimited Virtual Extensions
Create & manage an unlimited number of group or individual extensions.
Voicemail to Email
Access voicemail messages from your desk and mobile phones, email, desktop app and online account
Address Book
Address books are shared across all devices and directly synced with the desk phone, mobile app, and web portal.
Auto Attendant (IVR)
Voice menu system that allows callers to be transferred to an extension or department.
Business Texting (SMS)
Business texting, use it for person to person text messaging and group chats.
Call Blocking
Block incoming calls from specific phone numbers
Call Hunting
The call goes to the next available user if the line reached is unavailable.
Call Recording
Enable Automatic recording for quality control and training purposes
Call Waiting
Have the ability to switch between two or more concurrent calls
Caller ID Prefix
Caller ID Prefix can be used to preview what department the caller is trying to reach before picking up the phone.
Custom App Development & Deployment
Possibilities by allowing you to integrate business communications into the applications you use on a daily basis. With this you can automate workflows
Digital Faxing (Inbound & Outbound)
Inbound and Outbound faxing can be managed using your existing fax hardware, by our portal, or using fax to email.
Extension Dialing
Use dial by name extension to call a co-worker in any department or use it to reach someone outside of your organization by using a number code for speed dial functionality.
Global Numbers
International numbers available
Hold Music
Callers listen to quality music or custom messages while waiting on hold.
Integration with Microsoft®, Google, WordPress, Rocketchat, Salesforce®, Netsuite®, Vtiger, Connectwise & Zoho
Easy Integrations with Many Platforms
Mobile Friendly
iPad®, Android™, Windows & Mac
Long Distance Calls
One basic rate for nationwide calling, making your bill more affordable
Multi-level Auto Attendant
Use multi-level auto attendant to get your callers to the correct personnel
Ready Phones
Pre-configured plug and play, ready-to-use phones delivered to your door.
Toll Free Minutes
Toll-free minutes are per plan. Overage rates apply.
US Based 24/7 Technical Support
ThreePBX offers technical support for convenience to our clients
Voicemail Transcription
Voicemail transcription translates the voicemail to written format and delivers it to your email or text message.